Delivery Update

Unfortunately we are currently unable to offer Next Day or Nominated Day delivery. We hope to resume this service soon.

If you have any questions about your order or general delivery times please contact us at sales@frockandfrill.com  

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Area	Delivery Times	Delivery Charge
UK (including Northern Ireland)*	3 - 5 working days*	£4.99
UK Next Day Delivery (Monday - Thursday)***	Next Day delivery***	£6.99
UK Delivery Before 1pm (Monday - Thursday)***	Next Day delivery before 1pm***	£9.99
UK Saturday/Sunday Delivery***	Delivery on Saturday or Sunday**	£10.99
Europe†	3 - 7 working days	£29.99
USA & Canada†	5 - 7 working days	£34.99
Far East, Australasia & Rest of World†	5 - 10 working days	£39.99

   

Standard delivery times are not guaranteed and may vary by postcode and location.

* We shall aim to process orders the next working day where possible, however the time shall be up to 3 working days.

**For Next Day and nominated day deliveries delivery, please ensure that orders are placed before 11am.

***Next Day and nominated delivery options are not available for the Channel Islands, Isle of Man, the Isles of Scilly and the Scottish Highlands. 

Next Day orders will not be dispatch on Bank holidays. Next Day orders placed Friday shall be received Monday, orders placed over the weekend shall be received the following Tuesday. Please see below for further details.

 †Please note that all international orders may be subject to customs fees upon receipt. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.

Will I get my delivery on a Bank holiday?

Please be aware that parcels will not be delivered on the Bank Holiday Monday and that you should receive your parcel on the Tuesday of that week for orders placed on the Friday before 12pm.

Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.

Can you deliver to a different address other than my billing address?
This is possible, but please remember to tick the box indicating that the billing address will be different when going through the checkout. If you are placing your first order the delivery address must be located in the same country as the billing address for security reasons.

What can I do if my parcel does not arrive on time?
Please contact our Customer Service team at sales@frockandfrill.com or call 0161 8392088 if you have not received your order 10 days after dispatch of your order for further advice, in order for us to deal with your query you must contact us within 28 days of dispatch of your order.

Do you ship outside the UK?
Yes we do however for all International orders, please note that delays may occur in customs and these delays are beyond our control.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.

Please note that EU countries will now be also be subject to customs and import charges. 

Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Do you ship to BFPOs?
At this time, we do not ship to BFPOs.

United Kingdom Delivery

United Kingdom (inc. Northern Ireland), Channel Islands and Isle of Man

Standard delivery to the UK will be sent with Royal Mail tracked service which usually takes up to 5 working days. If you wish for next day delivery, we advise that you contact us first by emailing us at sales@frockandfrill.com. This is available to most locations in the United Kingdom (excluding the Highlands) when the order is placed before 11am Monday-Thursday (excluding Bank holidays when delivery will take a day longer). Please note that delivery times cannot be guaranteed and that deliveries may be made by an alternative courier.

If no one is available to accept delivery of the parcel, the courier will do their best to leave the parcel in a secure location or as per your instructions when placing. If this isn't possible, the parcel will be taken back to the depot. In both cases, a card will be left informing you of attempted delivery.

Please allow up to 10 days for your parcel to arrive. If you have not received your order by this time, please contact us and we will raise this issue with the courier. 

 

Republic of Ireland Delivery

We aim to have your order with you within 3 - 5 working days. Please allow longer during busy Sale periods. 

Please note that orders to the Republic of Ireland will now be subject to customs and import charges. Charges are are levied once the package reaches Ireland. These must be borne by the recipient. We have no control over these charges and cannot predict what they may be. 

 

European Union Delivery

We aim to have your order with you within 3 - 5 working days. Please allow 7 - 10 working days for some locations and during our Sale periods. 

Please note that orders to EU countries will now be subject to customs and import charges. Charges are are levied once the package reaches the destination country. These must be borne by the recipient. We have no control over these charges and cannot predict what they may be. 

This service covers the following countries/regions:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden

 

Rest of Europe Delivery

We aim to have your order with you within 4 - 7 working days. Please allow 7 - 10 working days for some locations and during Sale. 

This service covers the following countries/regions:
Aland Islands, Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Croatia, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kosovo, Liechtenstein, Macedonia ,Moldova, Monaco, Montenegro, Northern Cyprus ,Norway, San Marino, Serbia, Spitsbergen, Svalbard and Jan Mayen, Switzerland, Ukraine, Vatican City

This service does not cover Turkey. Please see Rest of the World for your delivery charge.

 

USA and Canada Delivery

We aim to have you order with you within 5 - 7 working days. Please allow 10 - 14 working days for some locations and during Sale. 

This service covers only mainland USA and Canada. For outlying islands, please see Rest Of The World for your delivery charge. 

*Please note, there may be custom charges and these must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 

Far East and Australasia Delivery

We aim to have your order with you within 5 - 10 working days. Please allow 10 - 14 working days for some locations and during Sale.

This service covers the following countries/regions:
Australia, Brunei, Cambodia, China, Cook Islands, East Timor, Hong Kong S.A.R. Of China, Indonesia, Japan, South Korea, Macau S.A.R. Of China, Malaysia, Mongolia, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Philippines, Singapore, Solomon Islands, Taiwan, Tasmania, Thailand, Tokelau, Vietnam, Vanuatu.

 

Rest of the World Delivery

We aim to have your order with you within 5 - 10 working days. Please allow 10 - 14 working days for some locations and during Sale. 

At this time, we do not ship to the following countries:
Afghanistan, Algeria, Angola, Benin, Bhutan, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Cocos Islands, Comoros, Congo, Democratic Republic of the Congo, Cote d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea-Bissau, Haiti, Holy See, Iran, Iraq, Jamaica, Kenya, Kiribati, Liberia, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Myanmar, Namibia, Nauru, Niger, Nigeria, North Korea, Russia, Rwanda, Senegal, Sierra Leone, Somalia, Sudan, Suriname, Swaziland, Tanzania, Tunisia, Uganda, Western Sahara, Yemen, Zambia or Zimbabwe

VAT
All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate.