The item is your responsibility until it reaches us.
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.
The parcel can take up to 14 working days to be returned to us, unless sent via special delivery. This is based on the UK national postal service.
*Please complete the returns form and include your delivery note inside the parcel to:
Frock and Frill Returns
Figure Clothing, 25 Cheetham Hill Road, Manchester, M4 4FY
*Note: when trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.
In all cases, the goods must be in their original condition and will be inspected on their return.
If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
We can only refund the card originally used for payment.
International Orders - Returns and Cancellations
Due to the longer delivery time in returning International orders, overseas customers must email [email protected] before they return any items, informing us of the reasons for return so that this can be logged.
It is very important that the package is clearly marked "RETURNED GOODS" on the customs form/shipping paperwork to avoid additional import charges and delays. If such charges are incurred when the item is returned, this will be deducted from the refund.
If you still need help and have not found the information you are looking for, please click here for our FAQ page before contacting us.