Delivery

 

Delivery

Free UK Standard Delivery on all orders £155 and over.

Free International Standard Delivery on all orders £195 and over (Excluding shipping and tax)*. *Please note that  you may still be charged custom duties, these are beyond our control and must be borne by the recipient.

Area

Standard Delivery Times in Working Days (monday-Friday)

Delivery Charge

UK (including Northern Ireland)*

Maximum 3 working days*

£4.99

European Union (including ROI)

3 - 5 working days

£19.99

Rest of Europe

3 - 5 working days

£19.99

USA & Canada & Australasia

5 - 7 working days

£29.99

Far East & Rest of World

5 - 7 working days

£29.99

 

Please note that Standard delivery times are not guaranteed and may vary by postcode and location.
* We shall aim to process orders the next working day where possible, however the time shall be up to 3 working days. Next day delivery for the UK is available, we advise that you email us at [email protected] if you would like this service. This would apply when orders are placed before 11am Monday - Friday ( except on Bank holidays and during busy or sale periods. Orders placed Friday shall be received Monday, orders received over the weekend shall be received the following Tuesday. Please see below for further details.

Will I get my delivery on the Bank holiday?

Please be aware that parcels will not be delivered on the Bank holiday Monday and that you should receive your parcel on the Tuesday of that week for orders placed on the Friday before 12pm.

Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.

Can you deliver to a different address other than my billing address?
This is possible, but please remember to tick the box indicating that the billing address will be different when going through the checkout. If you are placing your first order the delivery address must be located in the same country as the billing address for security reasons.

What can I do if my parcel does not arrive on time?
Please contact our Customer Service team at [email protected] or call 0161 8392088 if you have not received your order 10 days after dispatch of your order for further advice, in order for us to deal with your query you must contact us within 28 days of dispatch of your order.

Do you ship outside the UK?
Yes we do however for all International orders, please note that delays may occur in customs and these delays are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Do you ship to BFPOs?
At this time, we do not ship to BFPOs.

Can you ship to my work address?
We can deliver place of work but we do not deliver to PO Box addresses. If you want your delivery to reach you at work, you need to make sure that someone will be there to take receipt of the goods as the courier will deliver to the place and not the person!

 

United Kingdom Delivery

United Kingdom (inc. Northern Ireland), Channel Islands and Isle of Man: £4.99

Standard delivery to the UK will be sent with Royal Mail tracked service which usually takes up to 3 working days. If you wish for next day delivery, we advise that you contact us first by emailing us at [email protected] This is available to most locations in the United Kingdom (excluding the Highlands) when the order is placed before 11am Monday-Thursday (excluding Bank holidays when delivery will take a day longer). For the following locations and Northern Ireland we offer a 3 -5 day delivery service - Highlands, Channel Islands and the Isle of Man. Please note that delivery times cannot be guaranteed and that deliveries can be made by an alternative courier and can take longer.

If no one is available to accept delivery of the parcel, the courier will do their best to leave the parcel in a secure location or as per your instructions when placing. If this isn't possible, the parcel will be taken back to the depot. In both cases, a card will be left informing you of attempted delivery.

Please note, this service is not available during busy/sale periods. Allow 5 - 10 working days for your delivery in these cases (7 - 10 for Northern Ireland).

Before we can consider a delivery as lost, we ask that you allow up to 10 working days from the date of dispatch before contacting Customer Services.

 

Republic of Ireland Delivery

We aim to have your order with you within 3 - 5 working days. Please allow 7 - 10 working days for some locations and during Sale. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.

 

European Union Delivery

We aim to have your order with you within 3 - 5 working days. Please allow 7 - 10 working days for some locations and during our Sale periods. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.

This service covers the following countries/regions:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden

 

Rest of Europe Delivery

We aim to have your order with you within 3 - 5 working days. Please allow 7 - 10 working days for some locations and during Sale. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.

This service covers the following countries/regions:
Aland Islands, Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Croatia, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kosovo, Liechtenstein, Macedonia ,Moldova, Monaco, Montenegro, Northern Cyprus ,Norway, San Marino, Serbia, Spitsbergen, Svalbard and Jan Mayen, Switzerland, Ukraine, Vatican City

This service does not cover Turkey. Please see Rest of the World for your delivery charge.

 

USA and Canada Delivery

We aim to have you order with you within 5 - 7 working days. Please allow 10 - 14 working days for some locations and during Sale. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.


This service covers only mainland USA and Canada. For outlying islands, please see Rest Of The World for your delivery charge. 

*Please note, there may be custom charges and these must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 

Far East and Australasia Delivery

We aim to have your order with you within 5 - 7 working days. Please allow 10 - 14 working days for some locations and during Sale. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.


This service covers the following countries/regions:
Australia, Brunei, China, Cook Islands, East Timor, Hong Kong S.A.R. Of China, Indonesia, Japan, South Korea, Macau S.A.R. Of China, Malaysia, Mongolia, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Philippines, Singapore, Solomon Islands, Taiwan, Tasmania, Thailand, Tokelau, Vanuatu.

At this time, we do not ship to Cambodia, North Korea, Laos, Myanmar or Vietnam.

 

Rest of the World Delivery

We aim to have your order with you within 5 - 7 working days. Please allow 10 - 14 working days for some locations and during Sale. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.


At this time, we do not ship to the following countries:
Afghanistan, Algeria, Angola, Benin, Bhutan, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Cocos Islands, Comoros, Congo, Democratic Republic of the Congo, Cote d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea-Bissau, Haiti, Holy See, Iran, Iraq, Jamaica, Kenya, Kiribati, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Nauru, Niger, Nigeria, Pakistan, Russia, Rwanda, Senegal, Sierra Leone, Somalia, Sudan, Suriname, Swaziland, Tanzania, Tunisia, Uganda, Western Sahara, Yemen, Zambia or Zimbabwe

VAT
All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate.